Get an accurate real-time view of your entire sales pipeline, from the point of the enquiry to the completed sale, in a single standardised platform across the dealer network
See an objective big picture view of your entire dealer network and drill down for real-time KPIs for any dealership all the way to the individual employee level.
Have the depth of data and insights required to systematically understand and improve sales performance at every level of your dealer network - all in one system.
Set database access permissions to control what each dealership sees while giving unrestricted access to all data points at the OEM and group level.
Take advantage of a powerful system that enables every cog in the dealer network wheel to access the tools they need, while giving the OEM and group level total oversight
Set up and standardise the enquiry process across the dealer network, using the pipeline concept to map the whole sales process journey.
Use the pipeline to forecast, plan and measure the success of campaigns and performance manage accordingly across the dealer, dealer group and dealer network.
Be proactive not reactive - see exactly what’s happening across the group as it’s happening - don’t wait until the end of the week or month to act and get things back on track.
Set up and customise sales and lead management workflows that fit in with each dealer’s existing systems and established processes
Use one system at the OEM and group level that integrates with the different sales processes of each brand across the entire dealer network.
Maintain constant, accurate real-time visibility of all the leads in your network, from first enquiry to sale, across every channel, campaign and source.
Set up a unified enquiry management platform that is scalable, adaptable and compatible with multiple market-specific processes and hierarchies.
Extract vital business data not just from enquiries but from all sales touchpoints and each and every touchpoint in your customer lifecycle
Implement a comprehensive lead management system that ensures data quality and promotes consistent dealer engagement.
Go way beyond basic enquiry information and gather high quality data that enables you to transfer standardised KPIs into your central reporting platform.
Ensure your network-level lead management KPI process is supported at the dealership level to ensure data accuracy and prevent manipulation.
Get the data quality required for future volume planning, dealer network development, and overarching business profitability
Report at national, regional, and dealer level; report by status, lead type, vehicle model, salesperson, verbatim comments, follow-ups, lead status and more.
Accurately measure every sales KPI, including percentage of test drives offered, quotes offered, conversion rates, manager intros and lead progression.
Review dealer enquiry conversion metrics right down to the salesperson level for comprehensive performance management.
Get an edge using a platform designed and developed solely for the automotive industry business model, from the OEM level right through to the retail end of the sales pipeline
Use a single dashboard to integrate data from multiple sources and platforms including your CRM, CDP, DMS, CMS, aggregators, marketing apps and more.
Communicate with customers and each other through multiple channels and web-based applications on any device.
Create custom dashboards for every touchpoint in the customer lifecycle, including OEM, importer, Dealer Principal, Sales Manager / Advisor, Service Manager, and more.
Create a highly-personalised tailored experience for each customer based on their personal preferences using a combination of automated and on-demand communication channels
AMS Pro’s mobile-friendly, intuitive interface maximises responsiveness and alerts your sales teams to every upsell opportunity throughout the entire customer lifecycle.
Use real-time reporting on individual KPIs across the entire network to easily and accurately assess performance and identify training requirements.
Capture and record every interaction between customers and dealers in each customer profile - every call, message, follow-up, reminder, query, feedback, and more.
At Fusion SD, we use TISAX to assess the security of our own information systems and those of our business partners, and our TISAX assessment result is available on the ENX Portal
We value the confidentiality, availability, and integrity of the information we collect and have taken extensive measures for its protection.
We adhere to the automotive industry standard of information security requirements defined by the German Association of the Automotive Industry (VDA ISA).
Fusion SD’s TISAX Assessments are conducted by accredited audit providers and the results are exclusively retrievable on the ENX Portal.
Built-in live chat anytime, anywhere on any device 24/7/365
Integrate with any DMS, CRM or inventory management system
Manage and streamline trade-ins, appraisals and quotations using one system
AMS is a the most efficient way for me to do my job. I find it such a useful tool for selling, building a relationship and even ordering a refreshment. I believe it has made my life so much easier, having the ability to control my database with the click of a finger is the best idea. AMS is dynamic, fast and user-friendly.
Partnering with AMS has been incredible. The AMS system is state-of-the art as it allows our Administration, Sales, Marketing and Management team to interact and review the business on one platform. Most importantly we are able to make every customer interaction and experience memorable through the information, and systems AMS provides.
In all the years I have been involved in the Automotive Industry I have never seen a more customer centric showroom prospect management system that is more engaging for all stakeholders than Fusion SD. From Meet and Greet interaction to Sales Executives and Management controls, this system does it all with a smoothness and professionalism only to be welcomed by all who are serious about their business.